We can provide assistance for new gCADPlus users on Windows PC, via secure remote access using AeroAdmin software. AeroAdmin is free to download, requires no installation or configuration. All that’s needed is to download a copy and launch it on your computer. To run a remote session, we set up a time when we are both available (taking careful note of time differences) and exchange AeroAdmin ID numbers and establish a connection. Once connected, we can watch while you work with gCADPlus and offer suggestions and troubleshooting tips.
The figure below shows a screengrab taken from our computer where a gCADPlus user 1000 km away needed some help on the use of the Arc command.
Set up for distance support
Your first step is to download a copy of AeroAdmin. Here is the link to download your copy:
Run it and the screen shown below will pop up.
Note that to protect your security, we connect only in view mode and do not access your computer.
You call us either by email/phone or Skype and give us your Client/ID. We will initiate a session at our end and call you via AeroAdmin using your ID and ask you to allow us to connect. We find that a combination of a telephone chat, while you work with gCADPlus with us ‘looking over your shoulder’, is very efficient.
Once you have accepted our invitation as a legitimate visitor, we can start a learning session.
We do charge for this. Support tickets/vouchers can be purchased here. Each voucher entitles you to a support call that can be up to an hour-long.